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| 7.1
The role of the case manager |
A Case Manager is responsible for:
- Securing and
coordinating services to meet individual client needs
- Assessment
and case planning
- Advocating
for access to services
- Monitoring
and evaluating case plans.
A Case Manager
must possess interpersonal helping skills to:
- Establish and
use a helping relationship when working with clients.
- Focus primarily
on enhancing a client’s coping skills.
Case
Management Skills include:
- Assessment
- Coordination
- Education
- Support
- Problem solving
- Advocacy
- Conflict resolution
- Information and
Liaison
- Interviewing
- Referral
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