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Module

Module 7

7.0 Aims

7.1 Role of case manager

7.2a Tri-level approach
7.2b Case manager's checklist

7.3a Case history
7.3b Sources of information

7.4a Goal setting
7.4b Individual program plan

7.5 Compensation

7.6 Community services

7.7 Take home
      messages

7.8 Resources

7.9 Take the Test

7.Case management    
8.Supervising staff   


Feedback
Acknowledgements
Copyright

 

 

 

 

 

 

 

 

 

 

 


Self Study

Module 7

7.3b Sources of information

  • i) Pathways through the health system
  • ii) Information sources
  • iii) Pathways in NSW

Pathways through the health system

A person with a TBI can take a number of pathways through the health
system, depending on the severity of their injury.

The information sources available will vary depending on the pathways through the system.

System pathways

Information sources

Information sources you can use to assess a person's rehabilitation history include:

Agency Reports: (obtain copies from family, hospitals, legal representatives)

  • Discharge summariescan be obtained from acute hospitals or rehabilitation services, Commonwealth Rehabilitation Service, private rehabilitation providers.
  • Neurophychological reports Done by neuropsychologists or clinical psychologists usually focus on changes to cognitive function. Some assessments include I.Q. score, usually not that helpful.
  • Rehabilitation/medical reports Done by rehabilitation specialists, physiotherapy, speech pathology, social work, rehabilitation counsellors
  • Other therapist reports These include occupational therapy, physiotherapy, speech pathology, social work, and rehabilitation counsellors reports.

Self Report:

  • Pre-morbid functioning vs. current status It is important to get an idea of a person’s ability before the injury and compare that with current functioning. Otherwise it is possible to make any number or erroneous conclusions about the impact of the TBI.
  • Verbal vs functional ability Some people are verbally articulate. But still have significant problems at a practical level that may be identified in an interview.
  • Difficulties with insight After a brain injury, some people have reduced awareness about their needs, and may not fully understand the level support being provided by key people in their lives

Family Report:

  • Impact on the family Families are often a key support for people with TBI. Information from families can provide valuable additional information in making an assessment.
  • Under re-action vs over-reaction Family members sometimes minimize or over emphasize the disabilities of their relative.

Others:

  • Other people may have valuable additional information. This may include agency / staff / friends/ employers,etc. The more sources of information accessed, the better the quality of the assessment.

Pathways in NSW   

Unique individuals mean that service pathways are unique.

At the same time staff need to be aware of:

  • typical service pathways
  • local barriers to pathways
  • strategies for dealing with pathway barriers.

In 2008, an Interagency Agreement was signed between Ageing, Disability and Home Care (ADHC), NSW Health, Housing NSW and the Lifetime Care and Support Authority (LTCS). The purpose of the Interagency Agreement was to improve equity of access in the interface between health, housing and support services to meet the needs of people with ABI in the community.
A Pathways and Protocols Working Group comprising members from each of the inter-agency partners was convened to identify appropriate referral pathways and related issues for an adult with an ABI moving through health, disability and community services. This work has produced:
"Care and Support Pathways for People with an Acquired Brain Injury, PDF
Referral and Service Options in NSW
"
. May 2011 (3.1 Meg)

This document includes 7 Example pathways and detailed information about all of the services mentioned in the example flow charts.

The seven pathway examples are:

1: Person with a recent ABI requiring housing and support
2: Person with a recent TBI requiring support up to 35 hours/week
3: Person with a previous TBI/ABI with drug/alcohol or mental health issues
4: Person with TBI/ABI with challenging behaviours
5: Person with previous TBI/ABI exiting prison system
6: Applicant or existing tenant of Housing NSW with a diagnosed or undiagnosed ABI/TBI
7: Person with TBI/ABI requiring formal support for more than 35 hours per week

People who sustain injuries in motor vehicle accidents (MVA) may have access to compensation (Workcover, LTSCA). This can increase service options and needs to be considered when planning service support.

Example 1: Person with a recent ABI requiring housing and support                                            Next

Pathways Example 1