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Module |
Module 7 |
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7.2a
Tri-level approach 7.3a Case history |
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| 7.Case management | |
| 8.Supervising staff | |
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Brain Injury Brain Injury
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Services Service networks can include the following types of services. The specific examples listed are services available in New South Wales. Similar services are available in other states. State
peak brain injury consumer or advocacy organisations Rehabilitation
services Vocational
rehabilitation Support
groups, Self-help groups Counselling
services Accommodation
services Other
services (eg. crisis, legal, financial etc) Issues in accessing services Be honest! Be accurate in providing information about the client’s needs and disabilities, particularly with difficult behaviours Case-by-case basis – don’t overload Many agencies find providing service to a person with a TBI resource-intensive and stressful. Refer to agencies on a case-by-case basis. Some agencies can deal with one or two people with a TBI but not more. If an agency is overloaded, it may end up rejecting all people with TBI. Education – key workers or inservice for agency Ensure that key staff , or all staff if appropriate, receive adequate education and training to provide services. This may be general education about brain injury, or specific training on the management of a particular client. Provide staffing Some agencies will accept referrals if they come with their own staffing. This can often be arranged through employment of carers if a person is compensible, or through the use of respite workers or volunteers if there is no compensation. Recruitment of specific staff Sometimes the recruitment of specific staff can help. For example a home support service providing showering to a sexually disinhibited male found that the employment of a male personal carer for the task was a simpler strategy than training a female carer in behaviour management. Agency support Be pro-active in providing agency support. For example, demonstrate behavioural guidelines, encourage people to contact you if problems arise, or better still, take the initiative in contacting the agency to check on how things are going. Sometimes people make contact only when there has been a crisis – too late to solve problems that have arisen. Provide respite Not only families require respite. Agencies and staff need respite from clients as well. Providing agencies with breaks is another pro-active way of maximising the chance of a client being able to continue accessing a service over the longer term. Services in NSW In 2010 the Pathways and Protocols Working Group, a sub-group of the Steering Committee for the Interagency Agreement on the Care and Support Pathways for People with an ABI prepared: This document includes both sample pathways and lists of services. The lists of services include:
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