- In order to
recruit staff to fill a role, you must first determine what the
and desirable skills are to fill that role. These must be reflected
in any advertisement you place.
- Using questions
that pose hypothetical situations to the job applicant in the interview
is a good way to asses whether they have the skills/values you
- Key issues in
developing and retaining staff include orientation/induction, ongoing
training and education, and performance management.
- When organising
staff to work with a client, it is important to identify the issues
faced by staff working with that client and develop strategies to
combat these issues.
- Managers are
constantly performing a juggling act to balance staff and client needs.
However, it is essential that the clients needs always remain the
- It is essential
to have policies and procedures for dealing with staff/client issues.
- Without good
management practice, staff can enter the disillusionment process and
end up leaving with a negative experience.
- Managing staff
stress is an important aspect of a managers role. Ensure you look
for the warning symptoms and treat them early.
- The role of
a manager incorporates many different aspects that link together.