Module 7: Case management

7.0 Aim, rationale and outcomes


This module provides a framework for the effective case management of people with traumatic brain injury (TBI).


People who have a disability arising from a TBI are often confronted with distinctly different challenges than people with similar impairments arising from other causes.

In order to meet the needs of these clients effectively, adjustments to existing case management models may be required.

In order to develop an effective case management approach, it is necessary to incorporate an understanding of some of the unique issues typically confronting the person with the injury, their family, and other service providers.

This module focuses on what is unique about effective case management of people with traumatic brain injury (TBI). It is not a generic case management module.


At the end of this module, you should be able to:

7.1 define the role of the case manager

7.2 discuss key aspects of the tri-level approach to case management and be aware of what needs to be considered in case managing people with TBI

7.3 identify ways in which to ensure a comprehensive case history is taken and identify useful sources of information

7.4 identify key issues related to setting goals and identify the elements in an individual program plan

7.5 recognise the impact of compensation on service provision

7.6 locate community resources and recognise key issues in accessing generic services.

Module 7 Compiled by:

Grahame Simpson Senior Social Worker and Thelma Osoteo Community Team Co-ordinator Brain Injury Rehabilitation Unit Liverpool Hospital, Sydney